Shipping policy
SHIPPING POLICY
Thank you for shopping with NOXELE.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Business days do not include weekends or public holidays. Order processing time is separate from the estimated delivery time.
FREE SHIPPING
NOXELE offers free standard shipping on every order shipped to destinations currently available at checkout. No minimum purchase is required. Any applicable customs duties, import taxes, or local charges are not included in the free shipping offer unless clearly stated at checkout.
ESTIMATED DELIVERY TIME
Delivery times vary depending on your destination, shipping carrier, and local customs procedures.
Most orders are delivered within 7–21 business days after dispatch, and many destinations receive orders even sooner.
Delivery times are estimates and may occasionally be affected by customs clearance, weather conditions, or other circumstances beyond our control.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking link when provided by the shipping carrier. Please allow a short period for the tracking information to become active after receiving your shipping confirmation.
ORDER CHANGES AND CANCELLATIONS
Orders may be changed or cancelled before they have been fulfilled.
Please contact us as soon as possible at support@noxele.com. Once an order has been fulfilled or shipped, we may no longer be able to change or cancel it.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless these charges are clearly included at checkout, they are the responsibility of the customer. NOXELE does not control or determine these charges.
SHIPPING DELAYS
Unexpected delays may occur due to customs procedures, weather conditions, public holidays, high order volumes, or carrier-related issues. If your order is significantly delayed, please contact us and we will do our best to assist you.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us immediately if you notice an error. Once an order has been shipped, NOXELE cannot guarantee that the delivery address can be changed. Additional shipping charges may apply if an order is returned or requires reshipping because of an incorrect or incomplete address.
LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us as soon as possible at support@noxele.com.
For damaged orders, please include your order number and clear photographs of the package and affected item so that we can review the issue and assist you.
CONTACT US
For any shipping-related questions, please contact us at:
support@noxele.com